Terms of Service

These terms govern your purchase of an AI Visibility Audit from CitedMetrics (Business address available on request). Buying the audit through our Stripe checkout means you accept them.

What is the service?

A one-time diagnostic: 50–150 buying-intent prompts run across ChatGPT, Claude, Gemini and Perplexity (three runs each), scored for mentions, citations and recommendations; competitor share-of-voice; sentiment and hallucination findings; technical root-cause analysis; and a prioritized 60–90-day fix roadmap. Deliverables and timing are described in the Delivery Policy.

What does it cost?

$950 USD, one-time, paid in advance via Stripe. This is a founding rate; we may raise the listed price for future purchases (it will never change after you've paid). Prices exclude any taxes your jurisdiction applies to digital services.

What do we need from you?

A completed intake form with accurate information about your domain, category and competitors. The 5-business-day delivery clock starts when we receive it. If the intake is not returned within 30 days of purchase, we'll check in twice and then refund you in full rather than hold the payment indefinitely.

What can you do with the report?

The report and raw data are yours: use them internally, share them with your agency, quote them in board decks. You may not resell the report as a standalone product or pass it off as your own audit service. Our methodology, prompt libraries and scoring rubrics remain ours.

What are the limits of the findings?

• AI engines are third-party services that change continuously. Your report is a dated, multi-run measurement — a baseline, not a permanent state.
• Engine answers quoted in the report are third-party output, reproduced as evidence. They are not our claims about you or your competitors.
• The roadmap is professional advice based on documented citation factors. We can't guarantee specific visibility outcomes — anyone who does is selling vibes, and we recommend reading our research on how to judge such claims.

Refunds and cancellation

Covered in full in the Refund Policy: cancel any time before work begins, full refund if delivery is late, and a 14-day keep-the-report guarantee after delivery.

Liability

Our total liability for any claim arising from the service is capped at the amount you paid. We are not liable for indirect or consequential losses (lost profits, lost rankings, decisions made on third-party engine output). Nothing here limits liability that cannot lawfully be limited.

Questions or disputes

Email support@citedmetrics.com first — most things resolve in one reply. Formal disputes are governed by the laws applicable to the registered business address provided on your order correspondence.